Complaints procedure
If something isn't right, we want to know — and we want to fix it.
Step 1 — tell us
Contact us as soon as the issue arises on +44 7494589542 or through the Contact page. Tell us the vehicle, what's happened and what outcome you're looking for. Most issues are resolved at this stage.
Step 2 — our response
We acknowledge complaints within 2 working days and aim to give you a full response within 14 days. If we need longer (for example to inspect the vehicle) we'll keep you informed throughout.
Step 3 — if you're still unhappy
If we can't resolve things between us, you may seek independent advice from Citizens Advice (citizensadvice.org.uk) or pursue alternative dispute resolution. Where the issue concerns warranty cover, our warranty partner is accredited by The Motor Ombudsman, whose independent service is available to you.
Nothing in this procedure affects your statutory rights when buying from Razoryn Motors.